Shipping, Payment & Candle Info:

Triple Scented shipping rates:

  • $9 flat rate shipping Australia wide
  • FREE SHIPPING if order is over $50
 

Shipping Information

  •  Delivering to someone else? You will be able to enter their delivery address at the second stage of the shopping cart.
  •  All orders are shipped within 3 working days if in stock, if item is out of stock we will contact you and give you the option to cancel, substitute or wait for the new stock, we can normally restock within a couple of days. 
  •  If you have not received an order within 10 days, please notify us by email at: support@triplescentedcandles.com.au

You will be sent tracking information direct by the couriers when your order gets collected, i.e. at the Dispatch point….

Dispatch is normally the next working day after we get your order. You can get more shipping info here

Orders are delivered by reputable couriers, you will get tracking info sent to you once your order is in process with the couriers.

All orders prior to 7pm are packed  the same day (we run an evening shift) and dropped off to the couriers that evening, ready for shipping the following day.

Overnight (except Fri-Sun)
City & Suburbs: Sydney, Newcastle*

Two Working Days
City & Suburbs: Melbourne, Brisbane, Canberra

Three Working Days
Regional New South Wales, Adelaide City/Suburbs

Four Working Days
Hobart City/Suburbs

Five Working Days
Regional Victoria

Six Working Days
Darwin City/Suburbs

Seven+ Working Days
Perth City/Suburbs, Western Australia, Northern Territory, Queensland, South Australia

Please note the following:
Ordering on a Friday to sunday means your order will not be dispatched till first thing Monday morning
-Where possible, please provide a contact phone number for the recipient.

Where delivery is to be made to a regional part of Australia or PO box where couriers do not go, the parcel will be sent via Australia Post therefore delivery times may be longer than those stated above.

Delivery is determined by the couriers and at peak time they may have delays of 3-8 working days

Usual Delivery Times are listed here

You enter these at the checkout point.

If you have not received your VIP code, first check your spam box in case it turned up there, if not then drop an email to support@fenwickhillgroup.com.au and we can help you out with a new code.

If you are trying to use a code on checkout, check it is not expired or previously used by you and is valid for the products you are buying.

 If this does not resolve the issue, place the order WITHOUT making a payment (choose direct bank payment). THEN email support@fenwickhillgroup.com.au and we will manually apply the discount and send the corrected. invoice to you for payment

Your satisfaction is our first priority at Triple Scented Candles. If your item is faulty or is not as described, we will gladly exchange the item or refund your credit card.  Please see the Candle info further in this section 

All returns are subject to us receiving the item back within 7 days of you receiving your order. Triple Scented Candle Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Returns Process

To return an item, please contact us at support@triplescentedcandles.com.au and we will arrange a courier to collect the item.

When you contact us please include the following information:

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.
 

Dispatch Date is the day when the couriers collects the parcel from our warehouse, which would usually be the next business day after you order.

Delivery date is when the couriers notify us it is likely to arrive, this is in the control of the couriers, we can check status but cannot get couriers to deliver any faster sorry…

You can view our delivery info here

Yes at Checkout just choose the Bank option and then deposit the money into our bank account which shows when you click next on the payment screen after choosing Bank, it is also below for your reference

Bank account:

Triple Scented Candles

Commonwealth Bank (CBA)

BSB    062-728

A/C No.    10014083

 

You can then send us a screenshot of the bank transfer so we can dispatch your order quickly. 

Alternatively we will check the account each day to see when transfer reaches us and dispatch the order then.

 

Poorly burning candles can be caused by the length of time you let it burn, how cold it is and the lengths of the wicks:

  1. Let the candle burn until the liquid reaches the side to leave an even flat wax, before putting them out.  Failure to do this will leave wax on the side of your candles as it melts down
  2. In summer it is normally only 1 hour for wax to melt to the sides, but on cold winter days can take as much as 3 hours for it to reach the sides.
  3. Trim the wicks to ensure a clean candle burn, longer wicks create soot and can also distort the burning/melt cycle resulting in wax left on outside edges of the glass
  4. Unfortunately Be Enlightened Candles do sometimes have bubbles against the glass, an unavoidable process of the candle-making, but we will be moving to frosted glass in the future which will solve this problem.

Make An Enquiry

Your Support is important to us, you can expect a prompt reply. 

send any enquiries using the form to the right or email us direct:support@fenwickhillgroup.com.au

For help placing your order you can call us,  please leave a message and we will get back to you if no reply: