You will be sent tracking information direct by the couriers when your order gets collected, i.e. at the Dispatch point….

Dispatch is normally the next working day after we get your order. You can get more shipping info here

All orders prior to 7pm are packed  the same day (we run an evening shift) and dropped off to the couriers that evening, ready for shipping the following day.

Overnight (except Fri-Sun)
City & Suburbs: Sydney, Newcastle*

Two Working Days
City & Suburbs: Melbourne, Brisbane, Canberra

Three Working Days
Regional New South Wales, Adelaide City/Suburbs

Four Working Days
Hobart City/Suburbs

Five Working Days
Regional Victoria

Six Working Days
Darwin City/Suburbs

Seven+ Working Days
Perth City/Suburbs, Western Australia, Northern Territory, Queensland, South Australia

Please note the following:
Ordering on a Friday to sunday means your order will not be dispatched till first thing Monday morning
-Where possible, please provide a contact phone number for the recipient.

Where delivery is to be made to a regional part of Australia or PO box where couriers do not go, the parcel will be sent via Australia Post therefore delivery times may be longer than those stated above.

Delivery is determined by the couriers and at peak time they may have delays of 3-8 working days

Usual Delivery Times are listed here

You enter these at the checkout point.

If you have not received your VIP code, first check your spam box in case it turned up there, if not then drop an email to support@fenwickhillgroup.com.au and we can help you out with a new code.

If you are trying to use a code on checkout, check it is not expired or previously used by you and is valid for the products you are buying.

 If this does not resolve the issue, place the order WITHOUT making a payment (choose direct bank payment). THEN email support@fenwickhillgroup.com.au and we will manually apply the discount and send the corrected. invoice to you for payment

Dispatch Date is the day when the couriers collects the parcel from our warehouse, which would usually be the next business day after you order.

Delivery date is when the couriers notify us it is likely to arrive, this is in the control of the couriers, we can check status but cannot get couriers to deliver any faster sorry…

You can view our delivery info here

Yes at Checkout just choose the Bank option and then deposit the money into our bank account which shows when you click next on the payment screen after choosing Bank, it is also below for your reference

Bank account:

Triple Scented Candles

Commonwealth Bank (CBA)

BSB    062-728

A/C No.    10014083

You can then send us a screenshot of the bank transfer so we can dispatch your order quickly. 

Alternatively we will check the account each day to see when transfer reaches us and dispatch the order then.

Poorly burning candles can be caused by the length of time you let it burn, how cold it is and the lengths of the wicks:

1. Let the candle burn until the liquid reaches the side to leave an even flat wax, before putting them out.  Failure to do this will leave wax on the side of your candles as it melts down
2. In summer it is normally only 1 hour for wax to melt to the sides, but on cold winter days can take as much as 3 hours for it to reach the sides.
3. Trim the wicks to ensure a clean candle burn, longer wicks create soot and can also distort the burning/melt cycle resulting in wax left on outside edges of the glass
4. Unfortunately Be Enlightened Candles do sometimes have bubbles against the glass, an unavoidable process of the candle-making, but we will be moving to frosted glass in the future which will solve this problem.