SHIPPING & RETURNS

Triple Scented shipping rates:

  • $9 flat rate shipping Australia wide
  • FREE SHIPPING if order is over $50



SOME ORDERS MAY EXPERIENCE DELAYS TO USUAL SHIPPING TIMES DUE TO HIGH VOLUMES OF COURIER USAGE DURING THE CURRENT LOCKDOWNS,
WE APPRECIATE YOUR PATIENCE


Shipping Information

  •  Delivering to someone else? You will be able to enter their delivery address at the second stage of the shopping cart.
  •  All orders are packed the same day they arrive (If in before 7pm) and dispatched first thing the next day if in stock, if your item is out of stock we will contact you and give you the option to cancel, substitute or wait for the new stock, we can normally restock within a few  days. 
  •  If you have not received an order within 10 days, please notify us by email at: support@triplescentedcandles.com.au
 

Usual Delivery Time Frames

All orders prior to 7pm are packed  the same day (we run an evening shift) and dropped off to the couriers that evening, ready for shipping the following day.

The following times are based on when they get dispatched from our warehouse, note couriers do not work on Saturdays and sundays, all orders from Friday- Sunday 6pm would be dispatched on Sunday Evening.

One- two working days(except Fri-Sun)
City & Suburbs: Sydney, Newcastle*

2-3 Working Days
City & Suburbs: Melbourne, Brisbane, Canberra

Three Working Days
Regional New South Wales, Adelaide City/Suburbs

Four Working Days
Hobart City/Suburbs

Five Working Days
Regional Victoria

Six Working Days
Darwin City/Suburbs

Seven+ Working Days
Perth City/Suburbs, Western Australia, Northern Territory, Queensland, South Australia

Please note the following:
Ordering on a Friday to sunday means your order will not be dispatched till first thing Monday morning
-Where possible, please provide a contact phone number for the recipient.

Where delivery is to be made to a regional part of Australia or PO box where couriers do not go, the parcel will be sent via Australia Post therefore delivery times may be longer than those stated above.


Refund and Returns

Your satisfaction is our first priority at Triple Scented Candles. If your item is faulty or is not as described, we will gladly exchange the item or refund your credit card.

All returns are subject to us receiving the item back within 7 days of you receiving your order. Triple Scented Candle Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.


Returns Process

To return an item, please contact us at support@triplescentedcandles.com.au and we will arrange a courier to collect the item.

When you contact us please include the following information:

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.